Mix and Match

Refund policy

REFUND TIMELINES

In accordance with the South African Consumer Protection Act, approved refunds will be processed to the original payment method used at checkout.

We strictly do not provide refunds via EFT or cash.

Refund timelines may vary depending on your bank and payment gateway processing delays.

  • Local (South African) refunds: May take up to 14 business days to reflect.

  • International refunds: May take up to 21 business days to reflect.

  • Once a refund is initiated, it cannot be reversed or cancelled.

  • Most refunds typically reflect within 2–5 working days after processing via our payment provider (PayGate), depending on your bank.

Ligum Fight Gear wants you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please notify us via email within 10 business days from the date of receipt. 

Please note that Ligum Fight Gear will not accept returned items that are used, worn, washed, damaged or not in a condition that allows reselling of the returned product. We will not consider any refunds or exchanges for returns that do not satisfy these conditions.

If an item is returned and found not to meet these criteria, Ligum Fight Gear reserves the right to decline the return and withhold store credit or a refund.

The customer will be notified and given the option to arrange for the item to be collected or shipped back at their own cost. Ligum Fight Gear will hold the item for 14 calendar days pending further instruction. If no action is taken within that time, the item will be deemed abandoned and may be disposed of.

VOLUNTARY RETURNS POLICY

Please include a copy of your invoice when notifying us of your intention to return any goods. Refunds for non-defective items will be issued in the form of store credit only, provided the returned item is unused, unworn, unwashed, undamaged, and in a condition suitable for resale.

The cost of collection for voluntary (non-defective) returns will be the responsibility of the customer. This fee may be settled either via EFT or by deduction from the store credit issued (should the amount to be credited exceed the cost of collection).

This return policy applies strictly to non-defective goods and excludes the refund of any original or return transport costs. Courier charges will only be refunded in cases where the goods are refused upon delivery or where an incorrect item was supplied by Ligum Fight Gear.

INCORRECT ITEMS DELIVERED (NOT WHAT I ORDERED)

If the goods were incorrectly supplied by Ligum Fight Gear and do not correspond with your original order, we will give you a full refund of the transport costs.

RETURN OF DEFECTIVE GOODS

The return policy for defective goods covers a warranty period of 6 months from the date of receipt. If any goods show a defect within this warranty period, please contact us and we will arrange with you to have these products returned to us.

If the defect in the goods was caused due to incorrect use, fair wear and tear or negligence by the consumer, the warranty will not apply and we will not accept these goods back for exchange or refund.

Once your order has been successfully returned to Ligum Fight Gear and approved for credit, we will make sure that you receive your store credit or, in the case of defective or damaged goods, refund to the card used for payment within our outlined refund window.

For hygienic purposes, we cannot accept returns on mouth guards and groin protectors.

If you are unsure about our return policy or you would like additional information please email us at info@ligumfightgear.com

NOTICE

The provision of goods and services by Ligum Fight Gear is subject to availability. In cases of unavailability, Ligum Fight Gear will refund the client in full within our outlined refund timeline. Cancellation of orders by the client will attract a R50 administration fee if the order was paid for via the Card Payment Option.